Can auto-reply trigger on specific words?
Yes. You can set keyword triggers so an automatic reply fires whenever a chosen word or phrase appears in a message.
Overview
When you handle high volumes of inbound messages, every minute of silence costs you. Smart auto-reply lets you answer instantly even when you're away — with rules scoped to a specific contact, a whole group, or any keyword you choose.
- 01Rules per contact, per group, or by keyword trigger.
- 02Cover off-hours and timezone gaps automatically.
- 03Great for first-response in customer support.
- 04Combine with quick replies for richer answers.
- 05Turn rules on and off without losing their setup.
How it works
- 01
Create a rule
Choose whether the auto-reply fires for a contact, a group, or when a keyword appears.
- 02
Write the response
Set the message Tegrax should send automatically when the rule matches.
- 03
Let it run
Tegrax replies instantly on your behalf, so inbound messages are never left unanswered.
Frequently asked questions
Is auto-reply good for customer support?
Yes. It is designed for support, sales follow-ups, and off-hours coverage, giving every inbound message an instant first response.